We want to ensure that you receive your order and that your purchase is protected on it's journey to you. We do offer extra shipping protection that protects your package in the event that it is lost or stolen. We suggest all customers to purchase it, being as though we are not responsible for lost and stolen packages.

Once purchased, your package is 100% protected and you will be refunded in any event that it's lost or stolen. Your claim must be filed within 15 days of your lost or stolen package otherwise, the insurance will be invalid.

Failure to purchase the shipping protection means that you are taking full responsibility for your item if it is lost or stolen. 

When you purchase a product with Route Package Protection, you will get an email with your Route Order ID and a link to report an issue.


To report an issue from your email, follow the steps below:

    • Open your email from Route.
    • In the email, copy your Route Order ID and then click Resolve An Issue.

        • In the form, your email address and order number will pre-populate.
        • Choose the issue with your order (lost, stolen, or damaged). 
        • Add a description.
        • Click Submit
        Note: Please allow Route 2 - 3 business day to process your claim. If you have any questions or concerns regarding your order please contact us.
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